LPG for Home

Simply call our office on 54468777 between 8am – 4pm Monday to Thursday and 8am – 3.30pm Friday and discuss your LPG needs with our friendly and helpful staff. Alternatively, send us an email through our Contact Form and we would be happy to answer any questions the same day.

Yes, please. In order to maintain accurate records we would appreciate your call to finalise your account and make arrangements for the new occupants.

Yes, please. If you’ve added a new dog, installed a locked gate, are doing renovations, or know of any hazards (like flooding or access issues), it’s important to let us know. This helps ensure your delivery is safe, smooth, and on time — especially in cases where 4WD access may be needed or codes have changed.

The majority of household installations are designed to take 2 cylinders, so that when one becomes empty, you can move to the second cylinder and then phone Hotgas to replace the empty one. This should be done within the week of change-over for a manual regulator so that you don’t forget. Customers with automatic regulators should phone for a replacement when the red indicator appears.

YES. Hotgas routinely check all cylinders when they are returned to our Yandina depot. The Annual Facility Fee covers the cost of this service to provide and maintain cylinders in a safe and presentable condition. Every ten years cylinders are re-valved and re-stamped (for another ten years) to guarantee their safety.

In addition, Hotgas drivers are trained to identify safety issues with cylinders and on your premises. We will inform you of any concerns noted.

Queensland regulations say that a licensed gasfitter must provide the certificate at the completion of their work and that the customer must supply a copy of the certificate to the gas supplier (Hotgas) prior to the first delivery of LPG. (See Petroleum and Gas (Production and Safety) Regulation, 2004 Sections 91,92)

Hotgas also recommends storing your certificate safely in case you need to make an insurance claim or for production to a new owner upon sale of the premises.

Only qualified, licensed LPG fitters are able to install or repair household, automotive, caravan or marine systems. All work must be carried out in accordance with the Australian Standards and Queensland state regulations. Hotgas is happy to recommend local gasfitters for installations and maintenance work. The gasfitter must supply a Gas Installation Compliance Certificate to the householder and the gas supplier (Hotgas) on completion of their work.

(See Petroleum and Gas (Production and Safety) Regulation, 2004 Sections 93)

Yes. LPG is one of the cleanest-burning fossil fuels available. It produces significantly less carbon dioxide than electricity from coal, oil, or wood-burning fuels. For example, switching from electric to gas for hot water and cooking can reduce your household’s CO₂ emissions by up to 2.3 tonnes annually. It’s an efficient, low-emission energy choice for environmentally conscious households.

No — this method is unsafe and inaccurate. Rocking the bottle can loosen/damage the pigtail connection to your regulator, which may cause gas leaks. Tapping the cylinder also won’t give a reliable indication of how much gas remains. Always use the warm water method to check levels safely.

Yes. LPG has been safely used in Australian homes for decades. It’s non-toxic, clean-burning, and highly regulated. At Hotgas, safety is our top priority. Every cylinder is routinely leak-tested before delivery, and our drivers are trained to spot and report any safety issues during installation. For added peace of mind, we also perform regular inspections and re-certify cylinders every 10 years.

The best way to check the gas level in a cylinder is to pour warm (not boiling) water down the side of the cylinder, then run your hand from the bottom up over the same area. You’ll feel a temperature change (warmer) where the gas level sits. A condensation line may also form. This method works well for estimating levels — especially useful when tracking usage across kitchens, heaters, or appliances in your business.

No — this is unsafe and ineffective. Rocking the bottle can loosen/damage the pigtail connection to your regulator and create leaks. Tapping doesn’t provide an accurate reading either. For safety and reliability, always use the warm water method described above.