FAQ

Only qualified, licensed LPG fitters are able to install or repair household, automotive, caravan or marine systems. All work must be carried out in accordance with the Australian Standards and Queensland state regulations. Hotgas is happy to recommend local gasfitters for installations and maintenance work. The gasfitter must supply a Gas Installation Compliance Certificate to the householder and the gas supplier (Hotgas) on completion of their work.

(See Petroleum and Gas (Production and Safety) Regulation, 2004 Sections 93)

Queensland regulations say that a licensed gasfitter must provide the certificate at the completion of their work and that the customer must supply a copy of the certificate to the gas supplier (Hotgas) prior to the first delivery of LPG. (See Petroleum and Gas (Production and Safety) Regulation, 2004 Sections 91,92)

Hotgas also recommends storing your certificate safely in case you need to make an insurance claim or for production to a new owner upon sale of the premises.

YES. Hotgas routinely check all cylinders when they are returned to our Yandina depot. The Annual Facility Fee covers the cost of this service to provide and maintain cylinders in a safe and presentable condition. Every ten years cylinders are re-valved and re-stamped (for another ten years) to guarantee their safety.

In addition, Hotgas drivers are trained to identify safety issues with cylinders and on your premises. We will inform you of any concerns noted.

Hotgas can retest and re-valve your BBQ cylinder when it is 10 years old, as required by government legislation. It should then be good for another 10 years! Of course, some cylinders which may be rusty or have dents might be condemned.

Yes you may carry a maximum of 2 cylinders. Keep cylinders secure and upright during transport, and do not carry them in the passenger compartment. It is preferable to transport them in an open ventilated utility or truck, but this is only essential for larger cylinders eg. 45kg.

The majority of household installations are designed to take 2 cylinders, so that when one becomes empty, you can move to the second cylinder and then phone Hotgas to replace the empty one. This should be done within the week of change-over for a manual regulator so that you don’t forget. Customers with automatic regulators should phone for a replacement when the red indicator appears.

NO! This is an ineffective method that cannot give you an accurate reading. The most likely outcome of rocking the bottle will be to damage the pigtail connection to your regulator creating a gas leakage! Tapping the cylinder is also an ineffective method to determine the gas level

For safety reasons, it is a legal requirement that both cylinders are turned off if BOTH have been replaced. This is most common for a new installation or if you have run out of gas and you are not at home when we deliver. It is a protection for you, in case you have left a gas appliance turned on inside the house, to prevent it filling with gas in your absence.

Yes, please. If you’ve added a new dog, installed a locked gate, are doing renovations, or know of any hazards (like flooding or access issues), it’s important to let us know. This helps ensure your delivery is safe, smooth, and on time — especially in cases where 4WD access may be needed or codes have changed.

Yes, please. In order to maintain accurate records we would appreciate your call to finalise your account and make arrangements for the new occupants.

Simply call our office on 54468777 between 8am – 4pm Monday to Thursday and 8am – 3.30pm Friday and discuss your LPG needs with our friendly and helpful staff. Alternatively, send us an email through our Contact Form and we would be happy to answer any questions the same day.